Service Agreement
Each job has a written agreement including scope, cost, timelines, cancellation, change orders, and acceptance criteria.
Deposit & Payment
Deposits (e.g., 20–50%) may be required for larger jobs.
Payment methods accepted: e-transfer, credit card, debit, direct bank transfer.
Full payment is due upon completion or per milestones.
Cancellations & Rescheduling
Free cancellation up to 24 hours before scheduled time.
Less than 24 hours: 25% cancellation fee.
No-show with no notice: 50% charge.
Rescheduling: subject to staff availability; flexibility is prioritized.
Liability & Insurance
We carry liability insurance.
Clients must disclose hazards (pets, fragile items, stairs, restricted access).
Any damage not caused by negligence must be documented.
Scope Changes / Extra Work
If a client requests additional tasks not in the original scope, we provide a change order with extra cost before proceeding.
No hidden add-ons or surprise fees.
Satisfaction Guarantee / Correction Period
If a client reports an issue within 48 hours, we will return to correct it (if within scope).
Guarantee does not cover new damage from use or unrelated issues.
Warranty / Maintenance Terms
For repairs and construction, certain work may come with a limited warranty (e.g., 30 days workmanship).
Clients must maintain routine upkeep.